Refund & Return Policy

Returns

You can request a return within 7 days of receiving your order if the product is damaged, defective, incorrect, or has an issue.

To be eligible for a return, the product must be unused, unopened, and in its original packaging. You must also provide your order details or proof of purchase.

To request a return, please contact us at petbey.in@gmail.com with your order number and details of the issue.

Damaged or Incorrect Products

Please check your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with photos or videos of the product and packaging. We will review the issue and provide a suitable solution.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned once opened or used:

• Pet food and treats
• Supplements and health products
• Grooming and personal-care products
• Pet bedding and hygiene products
• Used toys, accessories, or other pet products
• Products marked as non-returnable

Opened or used products are not eligible for return unless they are defective or damaged.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take a few business days for the refund to appear in your account.

Exchanges

We may provide an exchange for products that are damaged, defective, or incorrectly delivered, subject to availability.

Contact

For any questions regarding returns or refunds, please contact us at:

Email: petbey.in@gmail.com