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We at Petpedia.in only use trackable shipping services, namely :

1. FedEx
2. Delhivery
3. XpressBees
4. BlueDart
5. E-kart
6. ECom Express
7. Gati

Once an order has been placed, it shall be shipped with any of the above shipping services (discretion of choice remains with Petpedia.in) and a valid tracking code shall be sent to the customer via email and SMS/WhatsApp. The same can be used to track current status of shipment while in transit

Certain fragile products containing glass or other sensitive material are shipped in heavy wooden packaging or thermocol to keep them from getting damaged while in transit. These products include

External Aquarium Filters, Internal Filters, Hang on Filters, Aquarium Kits, Betta Kits, Reptile Terrariums, Interactive Cat Toys, Air Pumps, Protein Skimmers, LEDs, Tubelights and Light Fixtures.

At Petpedia.in, we strive for the highest level of customer satisfaction and guarantee safe and sound delivery of your products.

All products ordered with us are processed on the same day, order cut off time being 12:00 pm on the same day. All orders placed after 12 pm are processed on the next calendar date. In case of any bank holiday/public holiday please allow us 1-2 days as processing time to get your product shipped.

The average transit time for all orders weighing under 1kg is between 2-3 days and for orders weighing more, it is between 4-5 days

At Petpedia.in, we guarantee safe and highly secure checkout through Razorpay payment gateway. We urge our buyers to shop confidently since we do not store any payment related information apart from payment method used (UPI, card etc.)

We do not store credit card/debit card/ netbanking/UPI details with us, since payment is carried out by Razorpay after checkout.

For more information related to privacy policy, please click here to know more.

For futher concerns, please write to us at [email protected] or call us at +91 9836000484